Approved program policy.
3rd Shot Rewards program terms
Effective date: October 13, 2026. Version: 2026-10-13-v1.
Joining and signing in
3rd Shot Rewards is the rewards program of 3rd Shot Pickleball Reno. Participation is voluntary and available to adults 18 or older whose Reno CourtReserve member record has been verified by our staff. A paid club membership is not required just to join Rewards. Use one account and your own email address. Shared email addresses need staff review before enrollment. Confirm that you are at least 18 and accept these terms when joining.
Rewards uses its own email verification. It does not use your CourtReserve password and is not CourtReserve single sign-on. Keep sign-in codes and redemption codes private. Tell the front desk if you believe someone else accessed your account.
Earning points
Earn 10 points per $1 actually paid for eligible Reno court, guest, open-play and club-run program fees recorded in CourtReserve. We calculate points for each receipt and round down to a whole point: an eligible $24.95 payment earns 249 points. The verified purchaser receives the points, including eligible guest fees they paid; the same payment is not also awarded to every participant.
Taxes, tips, processing/service fees, membership dues, gift-card purchases, punch-card/package purchases, merchandise, outside-provider charges and amounts paid using discounts, points or promotional credits do not earn points. Free, cancelled, unpaid or refunded activity does not qualify. Making a reservation alone does not earn points.
We verify receipts before crediting points. Verified Guest Fee items can be processed automatically at launch. Other eligible participation fees may require owner review before credit. Unclear, mixed-category, unusually large or conflicting receipts remain pending review; a pending record is not an awarded balance. Automatic processing is limited to 10,000 points per receipt; larger eligible receipts need owner review.
Earning begins at the later of program activation and your account's recorded earning start, shown in Rewards. Purchases before that time are not backdated or awarded again. There is no historical starting-points import at launch. CourtReserve receipt times use America/Los_Angeles; ambiguous or invalid dates require review.
Redeeming points
At launch, 2,500 points redeem for a $5 discount and 5,000 points for a $10 discount on one eligible Reno court, guest, open-play or club-run program checkout. The eligible pre-tax charge must be at least the discount amount. Show the confirmed unused code at the front desk before completing payment. Staff verifies the code, applies the discount and records fulfillment. A code does not automatically add credit to your CourtReserve account.
Use one Rewards code per checkout. It cannot be combined with another Rewards code or another promotional discount. Discounts do not apply to excluded charges listed above. Codes and points cannot be sold, transferred, pooled, redeemed for cash or used at another location. No cash change is given. A confirmed redemption deducts points; a pending or failed request is not a confirmed reward.
Points and unused codes have no scheduled expiration under this launch policy. Rewards remains subject to the program-change provisions below.
Refunds, cancellations and corrections
Contact the front desk about an incorrect balance, duplicate entry, cancellation or refund. Incorrect entries are corrected through additional history entries rather than erasing the original record. Staff cannot manually award points to their own member account.
Cancelling or rejecting an unused redemption returns its original deducted points once. Fulfilled codes are not automatically refundable; the owner must review the underlying checkout and any correction. Refunds or cancellations of qualifying purchases may require an earning correction. We do not force your points balance below zero. If points have already been used or a correction cannot safely be completed automatically, the owner reviews the account and may temporarily pause further redemption while resolving it with you.
Program changes and account closure
We may investigate misuse, duplicate accounts, fraudulent receipts or unauthorized access and temporarily pause the affected account. We will review a disputed decision when you contact us.
We will post material changes to earning values or redemption conditions in Rewards before they apply. Changes apply prospectively to newly earned points or new redemptions unless a change is required by law or necessary to correct fraud or an error. If we end the program, we will post at least 30 days' notice and allow at least 30 days to redeem existing valid points and unused codes, unless law or an urgent security issue prevents it. Contact us to close your account; closing does not convert points into cash.
Contact
3rd Shot Pickleball Reno, 6895 Sierra Center Pkwy, Reno, NV 89511. Email reno@3rdshotpickleball.com or visit the front desk. Our separately linked Rewards privacy notice explains how program information is handled.